299ba Privacy Policy —
Your Data Is Our Responsibility

299ba (299ba.app) is a trusted online gaming platform for gaming enthusiasts across Bangladesh and around the world. The 299ba Privacy Policy ("Policy") serves as a binding agreement between you and us regarding the protection of your personal data.

This Privacy Policy applies to the 299ba website, mobile app, and all related services. It is in effect whenever you use any 299ba service — whether you are registering, logging in, playing games, making a deposit, or requesting a withdrawal.

We believe your data belongs to you. That is why 299ba's Privacy Policy is fully transparent: we tell you what data we collect, why we collect it, where it is stored, and how you can control it. Nothing is hidden — everything is explained in plain, clear language.

299ba collects different types of data for different purposes. Below is a detailed breakdown of what data is collected and under what circumstances:

We only collect data that is necessary to provide our services. 299ba does not seek any personal information beyond what is needed.

299ba uses collected data only for specific, legitimate purposes. We never use your information unnecessarily. The primary uses are described below:

• Account management: To keep your account active, verify logins, and maintain account security.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions.
• Identity Verification: Data is verified through the KYC process to meet legal requirements and prevent fraud.
• Customer Support: Our support team uses your data to resolve issues and handle complaints.
• Promotions & Bonuses: Your gaming history is used to send you personalized offers and bonuses.
• Security Monitoring: Device information is analyzed to detect suspicious logins or transactions.
• Legal obligations: Data required to meet regulatory obligations is retained and provided as necessary.

Under 299ba's Privacy Policy, your data will not be used for any purpose beyond those listed above — without your consent.

299ba stores collected data on secure servers protected by advanced firewalls and encryption technology. Data retention periods are as follows:

• Active account details: Retained for as long as the account remains active.
• Transaction records: As required by legal obligations, typically 5 years is retained until.
• Closed Account Data: After account closure 3 years may be retained for as long as necessary.
• Support chat logs: Up to a maximum of 1 year are retained.
• Cookie and session data: Typically 30 days is automatically deleted thereafter.

299ba never sells your data. However, in limited circumstances, necessary information may be shared with trusted third parties:

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and Upay.
• Game Provider: Only the minimum necessary data is shared with third-party game providers to run gaming sessions.
• Law enforcement agencies: Disclosure of data is mandatory when required by a valid court order or government directive.
• Technology Service Provider: With partners bound by strict confidentiality agreements for hosting, security, and analytics services.

In each of the above cases, 299ba ensures that third parties adhere to the same data protection standards. Our partners are not permitted to use your data for their own purposes.

The 299ba website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies used by 299ba:

• Essential cookies: These cannot be disabled — they are required to maintain your login session and ensure security.
• Functional cookies: Used to remember your preferred language and game settings.
• Analytics Cookies: To understand which sections of the site are used most — completely anonymized.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

299ba's Privacy Policy gives you full control over your personal data. Your key rights are outlined below:

299ba's services are intended for individuals aged 18 and above. We do not knowingly collect or store data from anyone under the age of 18.

Date of birth is verified at registration. Additional identity checks may be requested in suspicious cases. 299ba believes responsible gaming starts with confirming the right age.

299ba uses industry-leading technology to keep your data secure. Our security layers are outlined below:

• SSL/TLS encryption: Our website and app use 256-bit SSL encryption, providing bank-level security for your data.
• Two-Factor Authentication (2FA): OTP-based verification is in place to provide an extra layer of account security.
• Firewall Protection: Advanced firewalls protect our servers from unauthorized access.
• 24/7 Security Monitoring: Our security team monitors servers and transactions around the clock.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Regular backups keep the risk of data loss as close to zero as possible.

299ba may update this Privacy Policy as needed. Users will be notified on the website before any changes take effect, and registered users will be informed via mobile or email.

For significant changes, at least 15 days prior A notification will be sent. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Check the "Last Updated" date at the top of this page to see how current the policy is. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following:

• Live Chat: Chat with us directly using the chat button at the bottom right corner of the platform.
• Email: [email protected] — typically responded to within 48 hours.
• Support hours: Support is available in both Bangla and English, 7 days a week, 24 hours a day.

Protecting your data is a commitment at 299ba — not just a policy. We are always here for you.